Privacy and Data Policy
This Privacy Policy explains how we collect, use and protect personal information when you interact with Sportnation. We take user privacy seriously and aim to be clear about what data we hold, why we hold it and how you can manage your information.
Types of data we collect
Personal data
We collect details you provide when you register or contact us, such as name, date of birth, email address, telephone number and proof of identity where required. Account credentials and communication preferences are also stored to operate your account and respond to queries.
Technical data
Technical data includes IP address, device type, browser, operating system, and usage data recorded when you visit our site or use our services. This information helps maintain security, detect fraud and improve site performance.
Transactional data
Transactional data covers deposits, withdrawals, transaction references and betting or play history linked to your account. We keep this information to process payments, support disputes and meet regulatory or compliance obligations where applicable.
How we use your information
We use data to operate and administer accounts, process payments, verify identity, provide customer support and detect suspicious activity. We may also use aggregated, anonymised data for analytics and service improvements. We will not use your personal information for marketing unless you have given consent.
Data protection practices
We store personal information on secure servers and use industry-standard technical measures to protect data from unauthorised access. Access to personal data within our organisation is restricted to staff and contractors who need it to perform their roles. We review security controls regularly and require third-party service providers to meet reasonable security standards.
Cookies and tracking technologies
Our website uses cookies and similar tracking technologies to enable basic site functionality, remember preferences and collect analytics. You can manage cookie settings through your browser or the site cookie control. We may work with third-party analytics providers who will collect information under their own privacy terms.
User rights
You have rights over your personal data, including the right to request access, correction, restriction of processing and deletion, where applicable. You may also object to certain types of processing and withdraw consent for direct marketing at any time.
Access, correction and deletion
To request access, correction or deletion of your data, contact us using the email address below. We will respond to legitimate requests in line with applicable privacy frameworks and may retain some information where necessary for legal or compliance purposes.
Contact: [email protected]
Information sharing and third parties
We share personal data with third-party service providers who perform services on our behalf, such as payment processors, identity verification services and customer support platforms. We also disclose information where required by law or to prevent fraud. When we share data with partners, including providers used by Sport Nation, we limit the information to what is necessary and require appropriate safeguards.
Privacy policy updates
We may update this policy from time to time to reflect changes in services or legal requirements. Material changes will be communicated via the site or by email where appropriate. Continued use of the service after changes indicates acceptance of the updated policy.